OAKLAND, Calif. – Better Business Bureau has received over 37 complaints regarding the company Dirt Cheap Barrels in the last three years.

The company came to BBB’s attention in 2016.

Consumers primarily report that they order wine barrels from the Napa-based company, but have not received their order and are unable to contact customer service.

Dirt Cheap Barrels responded to some consumer complaints, but on those occasions, the consumers were unsatisfied with Dirt Cheap Barrels’ response, claiming that Dirt Cheap Barrels was not following through in refunding the purchases.

As of Feb. 4, 2020, the company has 17 unanswered complaints on file with BBB.

Dirt Cheap Barrels informed BBB that they are based in the United Kingdom, although the company’s address is listed as 2700 Napa Valley Corporate Drive in Napa, California on customer invoices.

When Better Business Bureau called a company in the commercial building at that address, the company indicated that Dirt Cheap Barrels was not located in the office building, and stated that they receive many calls from consumers asking for the location of Dirt Cheap Barrels.

When BBB mailed a letter to the company’s Napa address, the mail was returned from the post office as “insufficient address.”

If you are looking to make an online purchase, BBB recommends researching the company prior to making any purchases.

You can evaluate a company’s credibility by referencing their business profile at www.bbb.org .

Reading reviews and customer complaints on www.bbb.org is a great way to learn more about a company before spending money.