NORTHERN CALIFORNIA – When it comes to receiving health care services, 82 percent of members plan wide gave Partnership HealthPlan of California (PHC) high ratings to the care being provided.
In an annual survey sent to nearly 6,000 PHC members, participants were asked to rate the care they receive from PHC between one and 10, with 10 being the best possible.
The highest rating, 87 percent, came from the members in the southern counties – Lake, Marin, Mendocino, Napa, Solano, Sonoma and Yolo – that have been receiving services from PHC for multiple years.
The results of the survey in the southern counties when compared to the 2013 Consumer Assessment of Healthcare Providers and Systems (CAHPS), the nationally accepting evaluation tool, demonstrates PHC commitment to delivering high-quality care.
The 2013 CAPHS Adult Medicaid Survey of the same population found that 82 percent highly rated their health care compared to PHC’s 87 percent.
“We rely on the strength of our partnerships with community organizations to help our members become healthy,” said PHC Chief Executive Officer Jack Horn. “These partnerships ensure members receive the services they need.”
In the counties that PHC expanded into last September – Del Norte, Humboldt, Lassen, Modoc, Shasta, Siskiyou, and Trinity – 69 percent of members gave a high rating to the care they have received.
As the members in the northern counties are new to PHC, many members have not had an opportunity to interact with PHC.
“There is a lot more work to be done in the counties that we expanded into in September,” Horn said. “We continue to work hard to establish new partnerships in the northern counties so that our members receive the highest quality of care possible.”