LAKE COUNTY, Calif. – The Lake County Social Services Department is beginning an online customer service survey to gauge how it's serving the community.

The agency, headquartered in Lower Lake, is the county department with the largest budget – $45 million – most of which comes from the state, as Lake County News has reported.

It oversees numerous offerings, from In-Home Supportive Services to Child Protective Services, Adult Protective Services, CalWORKS, Medi-Cal, food stamps and a variety of other relief-based programs.

Director Carol Huchingson reported Thursday that they were launching the online customer satisfaction survey.

“Based on our commitment to excellent customer service, we are encouraging persons served by our department to complete a survey anytime, online at www.dss.co.lake.ca.us,” she said.

From that Web page, users can click on the link for English or Spanish versions of the survey.

“The feedback you give us will help us enhance our service delivery,” Huchingson said.

For those without access to computers, hard copy customer satisfaction survey forms also are available in the agency's Lower Lake lobbies, she said.

The survey asks about ease of application for services, if the person received information about other services and if that information was explained, were they able to ask questions or voice issues, were questions answered and issues resolved, who they dealt with and overall satisfaction.

Social Services can be reached via telephone at 707-995-4200.

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